How to update your account payment information
Seven day home delivery customers and weekend EZ-Pay customers receive full access to The New Mexican's websites and mobile app for no additional cost.
To get started, click the button below and you'll be prompted to enter the 10-digit phone number (no dashes, dots or spaces) associated with your account. For easiest, service, skip this step and call customer service at 505-986-3010 or email email@example.com
- HELPFUL LINKS
- Place a vacation hold on your your subscription
- Give a gift subscription
- Pay a bill
- Change of address
- Report delivery issues
- Find retailers selling The New Mexican
I need help. What do I do?
Our customer service department is available to assist you Monday–Friday from 6 a.m.–5 p.m. and weekends from 6 a.m.–10 a.m. Please call 505-986-3010 or 800-873-3372 to speak with a representative. For a list of contacts visit the contact page.
I didn't get my newspaper this morning. What should I do?
If your paper didn't arrive this morning, or any morning, by 6 a.m. — please call circulation at (505) 986-3010.
What is a digital subscription? What do I get when I subscribe?
Starting April 10, 2013, unrestricted access to santafenewmexican.com and pasatiempomagazine.com will require the purchase of a digital subscription. Digital subscribers will receive unlimited access to all articles, breaking news, photo galleries, blog posts, reader comments, and archived articles via all platforms, including mobile, tablet and personal computer.
What does it cost?
Seven-day print subscribers receive free digital access as part of their subscription plan. Digital-only subscriptions are $16.58 for four weeks and include unlimited access to santafenewmexican.com and to pasatiempomagazine.com. Print and digital combination packages are also available starting at $22.58 for four weeks. You may sign up for any of these plans by visiting santafenewmexican.com/subscribe or by calling our customer service department at 505-986-3010 or 800-873-3372. Our customer service department is available to assist you Monday–Friday from 6 a.m.–5 p.m. and weekends from 6 a.m.–10 a.m.
If I have multiple computers at my residence or place of work, do I need to purchase multiple digital subscriptions?
No. You will be provided a username and password to access santafenewmexican.com at your residence, at work, on the go, at a library, wherever. It is this ease of access that allows our customers to obtain news and information instantly, anywhere.
What if I am an existing Santa Fe New Mexican print subscriber?
Seven day print subscribers are entitled to free access to santafenewmexican.com as part of their subscription plan. To register now for your free digital subscription, have your Santa Fe New Mexican account number handy and visit santafenewmexican.com/subscribe. If you do not know your account number, or would like to add digital access to any other type of print subscription, please call 505-986-3010 or 800-873-3372. Customer service is available Monday–Friday from 6 a.m. – 5 p.m. and weekends from 6 a.m. – 10 a.m.
Do you have a “Free” online option?
Yes. Visitors to santafenewmexican.com can view up to a total of five articles per month free. Viewing more than five articles per month requires a digital subscription.
What can I view on the site that doesn’t count against my “free” articles?
The Pasatiempo and SFNM community calendars, business directory, classifieds and obituaries all may be viewed absolutely free, requiring neither registration nor subscription.
What is the cancellation and refund policy?
You may cancel your digital subscription to santafenewmexican.com at any time by calling our customer service department at (505) 986-3010 or 800-873-3372. Service will continue throughout the remainder of the current monthly billing cycle and will not be renewed for the following month. Partial month/pro-rated refunds are not available.