Santa Fe is known for its water-saving culture, and the city is focused on technical water management solutions to help our community maintain its water-saving ethics. One of our key technical solutions is the EyeOnWater web portal and smartphone app.
EyeOnWater provides city water customers with easy access to personal water consumption data and the ability to create alerts for possible leaks, with no need to wait for notification from the utility or a high-water bill to take action. It allows customers to view and manage their usage by providing water use data in 15-minute, hourly, daily, monthly and yearly intervals. You can easily see how much water you’re using at your home or business, and compare your usage data to prevent long-term leaks and avoid Tier 2 water rates.
The Santa Fe Water Division began replacing residential and business water meters with Smart Meters in 2016. Since then, the city and our customers have helped save millions of gallons of water. Recent examples include a leak of 551 gallons per hour at a customer’s home while they were out of town for the holiday. EyeOnWater sent a text alert and repairs were made two hours later, saving 230,000 gallons of water. A small medical firm developed a leak of 196 gallons per hour in their public bathroom on Thanksgiving Day, and the leak was repaired within hours, saving an estimated 70,560 gallons. A State of NM office was notified by text message of a leak of 208 gallons per hour; maintenance was able to repair the leak within three hours, saving 74,880 gallons.
