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Reader View: At Christus St. Vincent, the patient comes first

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Posted: Saturday, April 12, 2014 7:00 pm

Here at Christus St. Vincent Regional Medical Center, the patient is the most important.

Every patient who walks through our doors is treated as family. We know that each patient is a mother, father, grandma, grandpa, daughter, son, sister, brother, aunt, uncle, and we take that to heart. Every person who walks through our doors receives care.

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2 comments:

  • Al Corste posted at 5:52 pm on Sat, Apr 19, 2014.

    alcorste Posts: 8

    Instead of hoping that you "can be viewed as an excellent facility that cares about each and every patient", try demonstrating it by hiring staff which meets strict criteria including the ability to demonstrate compassion. Stop running your good staff in to the ground by exhausting them with understaffed floors; and before you go on to say the floors aren't understaffed, how else can you explain nurse call buttons that go ignored in patient rooms? If the hospital is that busy, it would seem that the solution is to either stop accepting patients you can't care for, or to hire more skilled and compassionate workers.

    And stop hiding behind the line "knowing that we must always focus on improvement" - that's a pathetic cop out. You're not providing anyone any comfort with this.

    My friends family was a victim of your hospitals care - and it hasn't been pretty. The long list of lawsuits against St. Vincent's does a nice job of demonstrating that there are, in fact, problems which you need to seriously attend to. Complimented by Phaedra's frequent articles on repeated concerns at your facility.

    Stop with the fluff and just fix the problems. We are sick of it.

     
  • Carolyn Garcia-Martinez posted at 11:35 pm on Sun, Apr 13, 2014.

    CarolynDM Posts: 427

    Interesting that this was found listed under the scathing article on one person's experience at our local and only hospital. The coincidence that there is an article in today's paper about hospitals acquiring local practices is also very interesting. The article is one person's experience with going to a Crusty's acquired specialty practice only to be billed for a hospital service which the Chief of the Hospital guy goes on to explain is an acceptable billing practice. Well, it's not acceptable to the patients who actually pay the bill. So your article about it being all about the patient is just lame, as usual. You really should re-visit and re-vamp your policies instead of screwing the people who actually support this money pit of a hospital since it is sadly enough, our only choice.

     

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