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Martinez unveils new MVD system to speed service

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Posted: Friday, June 7, 2013 8:00 pm | Updated: 11:51 pm, Fri Jun 7, 2013.

ALBUQUERQUE — Gov. Susana Martinez on Friday unveiled a new customer service system aimed at streamlining Motor Vehicle Division services and cutting down on wait time.

Speaking at a news conference inside an Albuquerque MVD branch, Martinez said the new program will give New Mexico residents a chance to express their satisfaction or dissatisfaction with services. She said the system will allow customers to give feedback at MVD customer service windows and help MVD staff develop ideas on improvements.

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2 comments:

  • filbert posted at 11:39 am on Sat, Jun 8, 2013.

    filbert Posts: 6

    If you haven't been to MVD in Santa Fe lately, you will be shocked. Used to go to MVD express, but had to go to MVD and they are VASTLY improved over the last few years. Been there about 5 times in the last 3 years and the service was good and friendly. Give credit where it is due.....they are doing a better job already. Props to SF MVD.

     
  • Rod Oldehoeft posted at 10:04 am on Sat, Jun 8, 2013.

    Leading Edge Boomer Posts: 25

    Just what innovation makes MVD faster or more convenient? There is simply no there, there. This is just a faster complaint process. I'd be amazed if that ever translates into actual changes that achieve speed or convenience.

    Renewing online and avoiding MVD altogether has been the only innovation that works.

     
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